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Every program at KPI is a month to month commitment. Athletes sign up for a given number of sessions and at the end of the month those sessions expire, the package automatically renews, and then there is the ability to continue to schedule.

Cancellation/Freezing Policy: If and athlete wants to freeze/cancel your account, the athlete must give us 2 weeks notice before the next invoice. The notice must be emailed to the info@kpimh.com email so the KPI staff knows and can track the training status. If 2 weeks notice is not provided, the account will be charged the remaining time of the package and an additional month. Unused Credit Policy: Any credit that is left on an account will be zeroed out after 6 months of inactivity. Unpaid Invoice Policy: If an account has an unpaid invoice, the athlete will not be allowed to train until the account is up to date. If the athlete fails to pay and use sessions, KPI will charge for the full month. Any sessions missed due to an unpaid invoice must be made up during the time left on the current training package. This policy is in place as KPI’s only avenue of holding players/families accountable to their training commitment you and offsetting the amount of time our staff spends on designing a system for each athlete to reach their full potential!

You can book a session on the KPI app or through our scheduling website. Check out the video below to learn how to book and cancel a session

Book a session – https://vimeo.com/561900073

Cancel a session – https://vimeo.com/586411502

The KPI membership gives all members unlimited access to the facility, discounts on all training packages, and many other perks! A training package is a specific program we are offering that needs to be scheduled and is highly structured with staffed coaches.

All payments processed at KPI generates an invoice and everyone can check these on their own through their account. Check out the video below to learn how to check invoices…

https://vimeo.com/561889584

An assessment is the first part of training at KPI for most athletes. We explain our programs, document essential information from the athlete, take the athlete through a joint-by-joint mobility screen, conduct a force plate evaluation, and then a review of the assessment findings

Creating an account is simple, use the link below to start your KPI account. Once you create an account we will receive a notice and let you know how to proceed. You may also do this on the KPI app on your iPhone (no Android app)

 

https://kpimh.ezfacility.com/

We are located at 195 Mast Street, Suite 110 in Morgan Hill, CA. We are all the way on the right side of the building with KPI signage outside our door

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